Careers at Massive Mobility

We are creating a fully Electric Mobility Ecosystem

Operations Executive

Passionate about enabling EV transition in India?
Massive Mobility is a start-up that leverages on the power of technology to create electric mobility ecosystem in India.
We are designing innovative products for the EV industry – think fast charging stations, non-hackable electric vehicles and so on – and are looking for enthusiastic people to join us.

Detailed Job Description

Responsibilities:

  • Manage end-to-end customer interaction and order fulfillment
  • Reach out to all the customers who have requested/signed up for our service through inbound & outbound calls, e-mails, and messages
  • Ensure smooth customer journey by identifying customer’s needs, clarifying information, providing timely solutions/alternatives, and gathering feedback
  • Record all user interactions and operations/service updates in dashboard / Google sheets & CRM systems
  • Coordinate with various business partners over call / WhatsApp, and ensure timely operations
  • Assess operations flow and suggest improvements in SOPs for enhancing efficiency
  • Collaborate with other team members, contribute to team training and development

Requirements:

  • Strong verbal & written communication skills (English & Hindi)
  • Prior experience in customer service/operations support
  • Comfortable with Excel and online reporting tools
  • Responsible and dedicated to customer service
  • Motivation to learn in a growing start-up environment, and take up additional responsibilities

Job Type: Full-time

At Massive Mobility, we value resourcefulness, excellence, speed, and hustle. Our Core culture is al about

  • Respect – For self, colleagues, customers, investors, competition, and environment.
  • We respect Speed: We expect you to run as fast as you can and not ask permission.  If you are going too fast, we will tell you. The little things matter.
  • We have a bias towards action: The best ideas are the ones that get executed
  • We go deeper and deeper:  Every team member operates at all level, stay connected to the details., ask questions and validate with data. No task is beneath anyone.
  • We are more than work: We take our work seriously and intensely but have many interests beyond work
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